How It Works

Thoughtful care, made simple.

From first hello to ongoing support, here's how MENDSKY brings licensed therapy within reach.

STEP 1

Tell us what you need

Complete a brief, confidential intake that helps us understand your goals, preferences, and what you'd like support with.

STEP 2

Get matched thoughtfully

Our clinical team reviews your intake and recommends therapists whose specialty, style, and schedule align with you.

STEP 3

Book and begin

Choose a time that works, meet your therapist online, and build a rhythm of care that fits your life.

Two ways to begin

Find the right place to start

Whether you know who you'd like to see or need help choosing, MENDSKY offers two ways to begin.

Help Me Find a Therapist

Not sure what support you need? A Matching Consultation can help you explore your concerns, complete your intake form, and find a therapist whose specialties fit your needs.

Book a Matching Consultation

Choose My Therapist

Explore our therapists and choose who you'd like to see. Eligible new clients can book a free first therapy session with participating therapists, subject to availability.

Find a Therapist

Both ways in lead to the same one-time free first session. A Matching Consultation does not use it up, and neither route promises a free session with every therapist. Free first sessions are offered by participating therapists, subject to availability.

Care Conversations

A private space between sessions.

Care Conversations gives you a private space to communicate with your therapist on MENDSKY, once they approve access. Receive an email notification for every new message or reply, then log in to read it. Message content stays inside the platform and is never included in notification emails.

STEP 1

Clients request access

Once you have had a paid session with a therapist, you can ask to open Care Conversations with them from your account. You choose who to ask, and the request waits for their answer.

STEP 2

Therapists approve it

Your therapist accepts the request before any messages can be exchanged. Until they do, nothing can be sent or received in either direction.

STEP 3

Stay connected privately

Send messages and receive replies through Care Conversations. An email lets you know when a new message arrives, while the message itself stays private inside MENDSKY.

Availability and response times vary by therapist.

Care Conversations is not for emergencies.

How it continues

Ongoing care, without interruption.

Care Conversations is built for care that continues between sessions. An approved conversation stays open, and the platform never closes one for being inactive.

Conversations stay open between sessions

Once your therapist approves Care Conversations, the conversation stays active. Nothing is deactivated on a timer, and a quiet stretch between sessions never closes it.

A review after a quiet month

If thirty days pass without a completed session and nothing is booked, your therapist is reminded to review the conversation. The reminder never deactivates anything: there is no completed session to measure against, so keeping the conversation active is a valid answer.

If care ends

Your therapist can mark care as ended. That opens a seven-day follow-up window: messaging still works in both directions, both of you are told the exact date it closes, and a reminder is sent before it does. After that date messaging becomes inactive and your messages stay as a read-only record.

Asking for it back

If a conversation becomes inactive, you can ask your therapist to reopen it. If they approve, the same conversation reopens with its whole history intact.

What a follow-up window is not.

A follow-up window does not guarantee a reply, and it is not emergency support. Care Conversations is not monitored continuously. Messaging can also be deactivated without care changing, in which case care simply continues as it did and the conversation can be reopened on request. Deactivating messaging never deletes your messages and never affects your bookings.

Questions, answered.

How much does a session cost?+

Session rates are set by each therapist and shown on their profile. Most individual sessions range from $120 to $200 for a standard 50-minute appointment.

Are the therapists licensed?+

Yes. Every therapist on MENDSKY holds an active professional license, has been background-checked, and is reviewed by our clinical team before joining the platform.

Is therapy covered by insurance?+

Some therapists provide receipts you can submit to your insurer. Coverage depends on your plan, so we recommend confirming your benefits directly with your provider.

What if I want to switch therapists?+

You can change therapists at any time, for any reason. A good fit matters, and we'll help you find a better match without starting over.

Is what I share kept private?+

Absolutely. Your conversations are confidential and protected by encryption. MENDSKY only uses information to support your care.

Ready to take the first step?

Book a Session