Effective Date: 2026-06-15

Welcome to MENDSKY.
We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Email address
  • Phone number (if provided)
  • Account login details

b. Health & Sensitive Information

  • Information shared during therapy sessions
  • Mental health-related information voluntarily provided

Note: We treat all health-related information as highly sensitive and confidential.

c. Payment Information

Payments are processed securely through third-party providers (e.g., Stripe).
We do not store your full payment details.

d. Technical Information

  • IP address
  • Browser type
  • Device information
  • Usage data

2. How We Use Your Information

We use your information to:

  • Provide and operate our services
  • Connect clients with counselors
  • Process payments
  • Improve platform performance
  • Communicate with users
  • Ensure safety and security

3. Confidentiality of Therapy Sessions

We respect the confidentiality of all sessions.

  • Sessions are private between client and counselor
  • We do not access session content unless required by law
  • Counselors are responsible for maintaining professional confidentiality standards

4. Sharing of Information

We do not sell your personal data.

We may share information only:

  • With counselors you choose to work with
  • With payment processors (e.g., Stripe)
  • When required by law or legal obligation
  • To protect the safety of users

5. Data Security

We take reasonable measures to protect your data, including:

  • Secure connections (SSL encryption)
  • Controlled access to data
  • Use of trusted third-party services

However, no system is completely secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Request correction
  • Request deletion
  • Withdraw consent

To exercise these rights, contact us at: [email protected]

7. Cookies and Tracking

We may use cookies to:

  • Improve user experience
  • Analyze website usage
  • Maintain session functionality

You can disable cookies in your browser settings.

8. Third-Party Services

We may use third-party services such as:

  • Payment processors (e.g., Stripe)
  • Video platforms (BigBlueMeeting)

These services have their own privacy policies.

9. Children’s Privacy

Our platform is not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]
Website: WWW.MENDSKY.COM